🚨 Tutor No-Show? Here's What You Can Do! 🚨
We totally understand how frustrating it can be when your tutor misses a scheduled class! 😖 But don’t worry—Skilldizer has a solid process to handle these situations and ensure you’re taken care of. Here’s your professional guide on what to do if your tutor doesn’t show up:
🏃 Immediate Actions to Take:
Contact Your Tutor ✉️: Try reaching out to your tutor directly during or right after your class time to check if something unexpected happened. It could be a technical glitch or an emergency—don’t panic just yet!
Report the Issue 🚨: If your tutor is MIA and hasn’t given you any notice, let us know! You can report the issue directly to Skilldizer so we can take the next steps.
📑 How to Report the Problem:
Choose the Right Category 🗂️: When reporting a no-show, make sure to select “Tutor did not attend and did not give prior notice” from the list of options.
Give Us the Details ✍️: Tell us what happened! Include the date and time of the missed class, the attempts you made to contact your tutor, and any other important info so we can resolve this quickly.
⚖️ How We Resolve the Issue:
Tutor’s Response ⏳: Once we receive your report, your tutor has 48 hours to respond and explain what happened. We're all about getting to the bottom of things! 👀
Resolution Process 🔄: If both you and your tutor come to an agreement, we’ll implement the solution together. Teamwork makes the dream work, right?
Dispute Resolution 🤝: If you and your tutor can’t find common ground, don’t worry! Skilldizer will step in to mediate and make a final decision. We’ll consider all the details from both sides to ensure fairness.
💸 No Worries About Losing Credits:
Class Credit Protection 💳: We’ve got your back! If your tutor misses a class without notice, you won’t lose your class credits. We make sure you’re never out of pocket for something beyond your control.
Tutor Accountability 🔒: Tutors are held to high standards! If a tutor has an unexplained absence, we may temporarily hide their profile for 3 days. We take these situations seriously to ensure a smooth and reliable experience for all students. 🙌
By following these simple steps, you can easily report and resolve any class absences. At Skilldizer, we’re committed to keeping your learning experience smooth and stress-free, prioritizing your satisfaction every step of the way. 💙 Let’s keep learning together!